I have several years of experience in designing digital experiences. I have designed and supported the development of multiple 0 to 1 products in the SaaS space. My method incorporates user research, data-backed decision making, as well as ideation in forming solutions.
Products I have designed include:
Application tracker, Learning management systems, HR tools (such as scheduling, time off, availability), Time Clocking system, Pay and earnings management, Budget management, Compliance tools, Performance dashboards and more on web & mobile platforms (iOS & Android native apps)
Selected Work
Building a habit-forming product for restaurant employees to verify their timesheet hours
💻 Description: End-to-end iOS, Android & web workflow of shipped product. Solving the problems of transparency, compliance and payroll accuracy between restaurant employees and managers.
🎉 Impact: Overall weekly retention of 85% adopted by 65% of users through organic discovery of the feature.
💭 Key learning: Solve holistically to improve ease-of-use for end-to-end workflows. Don't just design features.
Building trust through pay transparency for restaurant managers & employees
📱 Description: iOS & Android shipped experience to solve the problem of transparency of earnings for tipped restaurant employees, when tips were shared using complex calculations between all team members per custom restaurant rules.
🏆 Impact: Unlocked sales and revenue for selling Tip Pooling product to restaurant businesses.
💡 Key learning: Complicated problems need technical precision, but complex problems require iterative learning—embrace uncertainty, test boldly, and adapt with user insights.
Improving operational efficiency for restaurant managers by building a mobile attendance dashboard
📋 Description: Mobile App dashboard experience providing an attendance tracker for restaurant managers to track who is scheduled for the day, who is clocked in, out, or missed a shift to take actions in improving on-the-floor management.
🎖️ Impact: 95% of customers who used this feature reported improved efficiency in operations. Plus 35% Increase in usage of 7shifts' labor features.
🎨 Key Learning: The winning combination of beautiful well-crafted UI backed with user research, creates delight and functionality in product.
UX Research to increase customer trust in 7shifts labor data
🔍 Description: This case study highlights 3 UX research projects from discovery, quantitative and qualitative research, insight synthesis and competitor analysis, with a user-centric approach, done over the span of one year, to influence product roadmap & strategy for improving user trust in 7shifts' labor data.
📍Impact: Identified areas for optimization, shaped product strategy and roadmap for different teams in increasing user trust and connecting disjointed workflows. This research provided the foundation for design decisions in 4 end-to-end shipped workflows.
💪🏻 Key Learning: Embracing research as a tool to design not what we think people need and find conviction, but to discover what truly matters to the user. A well-researched and documented problem can accelerate product delivery and lead to functional, impactful experiences.